Product and service development and improvement activities aimed at responding to the changing expectations of customers in the fastest and highest level are our indispensable corporate culture. It is our biggest target to establish long-term relationships that create mutual values with our customers by improving the performance and creativity with an understanding of perfectionism as well as being attentive to continuously improve and develop all our processes. Our Customer Satisfaction Policy has been established based on our values of honesty, moral integrity and respect for people. Pursuant to our goal of moving our product and service quality to the highest level and providing unconditional customer satisfaction with our innovative aspect open for changes;

• It is our principle to always be objective, customer and solution oriented.
• It is our primary priority to evaluate customer complaints and claims objectively and to resolve them in a clear, transparent and fast manner provided that all statutory legislation is abided by. We are aware of the fact that we will realize permanent improvements by this means and ensure customer satisfaction.
• We attach importance to responding to requests beyond and above expectations by analyzing the claims of our customers in the best manner throughout our processes. 
• We consider all complaints, suggestions and requests from our customers as an opportunity that creates value for improving our product activities and we aim to use this opportunity to provide better quality services at all times.
• Our basic principle is to resolve all complaints and problems of our customers, to respond to their requests and to provide them relief at no cost. Therefore, we always stand behind our products and look after our customers during after sales processes.
• It is obligatory to enable our customers to reach and communicate with all the authorities of our company without any issues.
• It is our target to provide environments that will support the participation of the employees and where they can continuously improve and express themselves. Thus, the basis of our above Customer Satisfaction Policy is constituted by providing the necessary trainings to all our personnel and enabling them to become specialists so that they adopt a solution-oriented approach.